USA Moving Group

Would not even give one star..they are worst nightmare you can think of you rather move by higher a good person with good driving records..rent truck..pay him to drive for you from place a to b..pay him return fair and do all but not this usa moving group..they ..ruined and damaged and lost most of my belongings and 3 weeks late..and still paid higher then I paid for private move..so I am coping from others review below because that is exactly true and nothing but true..read it..I just could not write batter..I agree 200%

Based on my experience with this company, I have created the following ad that fully describes what they do:

Hey there, looking to move cross-country? Well then here is what we can do for you. First we will have a nice person call you and be very knowledgeable, and seem very forthcoming about the process. He will tell you about the move and how smooth it will be. Also, he will not pressure you and even accommodate you by giving his direct number. After you call back to book, he will tell you that the price of the move is by weight, and that you will have your property within 5-10 days, and that this company has experience with moves such as yours. You will be told that 1-2 weeks before the move, you will receive a call to add or delete any inventory. He will tell you that the truck driver, in a semi truck will give you the weight of the truck before pick up, and once they weight the truck with your items, you will be given the weigh bill and the updated estimate of the move. The move will be reasonable and no fuss to you at all. Just pay the deposit, which is 1/3 of the total cost.

Then, once we have the deposit, we will ignore you and hand you over to a budget mover called Low Price Movers (cute, right?). ** Review separate of this place.

Then your stuff will be hauled away and you will not hear anything from us. You will be confused, and feeling a bit ripped off. You will call us and we will not answer. You will email and call the original sales person that you set up the appointment with, and you will be ignored.

Someone will call you and promise that everything will take care of, and that this should not have happened. This person will promise to call you back. This will be a lie, but we have your stuff, so shut up and take it.

You will eventually get frustrated. You will eventually file a BBB complaint. This will pis* us off.

You will try calling USA Moving again, and get the same person, on the phone. She seems like she wants to help and says that she will get you're the weigh bill and that she is trying to help you, but she is either too busy or incompetent to really do anything.

Finally two weeks after your belongings were tossed into a truck, a truck driver will call you. He will let you know that your belongings are on a truck in Chicago (no where in between your Los Angeles to Oklahoma City move) and that he should be able to get them to you the following Saturday or Sunday.

You will receive a BBB response that in so many words says "You signed up with us, deal with it and you will get your
whenever we feel like it. Shut up and go away."

You will try again to talk to someone, and she will feed you more about how she is working on it.

It's Friday, and you still will not have your stuff.

Finally on Saturday, 17 days later, your truck of stuff shows up. A representative of USA Moving will act like he is trying to help you, and offer you compensation of less than 1% of your move. He also will promise to provide you with the weigh bill, so you can find out what your move really cost. He says that he will send it to you on Monday. He won't.

Also, we at USA Moving can guarantee that your items will be thrown onto at least 5 different trucks, with no mind to the fragile contents.. which if labeled so, we will kick down a flight of stairs and have an elephant waiting to do burpees on the remains of the boxes. We also promise that at least 2/3 of your items will be marred, disfigured, broken, destroyed, mangled and pulverized. We don't event know what customer service means, we grantee this at USA Moving and our affiliate Low Price Movers.

And for OUR convenience, we will send you to a website to handle the "refund" (hahaha) for the broken items.

So, sign up today for a moving experience that you will NEVER FORGET!! Our operators are standing by..

Move size: 2 Bedroom Home Service cost: $2700

Take my word and stay far far away from this company. There customer service is horrible, they jack up prices after assuring you there will be no surprises, they show up late with items missing. My husband got a last minute job offer in North Carolina leaving me in San Diego to handle to packing and moving by myself. I called several companies for quotes and Dennis with USA moving group really sold me on his. I gave him exact dimensions over every single item we were taking. Every single box and every other item we were taking. I explained to Dennis that I could have no surprises whatsoever with pricing when they came to do the pickup. He assured me since I was doing it the right way with giving him an itemized list there would be no surprises. I told him that I was doing it by myself my husband was already in NC and our items had to be out that specific weekend. He quoted me $2189.16 I thought it was a fair price and set everything up with him. Now come Saturday Dec 6th the movers come. They were from LP Movers (who have an F with the BBB). They looked at everything that we were taking and said it was going to cost more. The total price ended up being $3275. That's $1085.84 more then what Dennis originally quoted me after I get him an itemized list of everything and told him I could have no surprises. What amazes me even more, when the moving guys came I had taken large items out of the shipment, queen size bed, safe, freezer, and bicycles. And it still ended up being over $1000 more. Like I said I was in a huge time crunch and had to have all of my stuff out of the house that day leaving me with no choice but to use them. After having no choice but to use them I reluctantly agreed to the new amount. They asked me when was the earliest they could deliver my items and I told them Dec 18th. Thinking I would get a call from them around that time to schedule the delivery. The 18th came and went without a word so I started calling them and leaving messages. Finally, on Monday Dec 22 I got a hold of them and they let me know they would be doing the delivery on Friday the 26th or Saturday the 27th with a call the day before. Friday the 26th came and went without a word from them. Finally on Saturday the 27th the driver calls me to let me know he will be there on Tuesday the 30th. When I asked him why he wasn't there that day like I was told he would be, he said no one told him. So, Monday the 29th comes and he lets me know he will be there at 8am the next day. Tuesday the 30th comes and finally he shows up at 10am. They start unloading the truck and several boxes were damaged. One box clearly said "Fragile this end up" with arrows all over it and one of the sides was completely caved in. Another box that said "Pictures" with arrows pointing up had tire tread marks on it. One of the delivery guys spoke no English and even told me I needed to speak Spanish! The non English speaking guy must not have been able to read either because I had a box (Manufactures box) that clearly said it had a light fixture in it that got in his way and he just kicked it. I was appalled and offended. I am also now having to file a claim with them because I am missing several items. .

Service cost: $3275

I moved down to Florida from Georgia, and used these guys for the move. The salesman and moving team were all very professional and and that really took a lot of stress away from my move, and I'm very thankful for that! Their prices are reasonable as well. When my items arrived (the next day), I found everything to be in perfect condition, no scratches, dents, or tears. Thanks guys for being a decent and trustworthy team and company! You will come highly recommended from me, and if I need a mover in the future, I will definitely be a repeat customer for you!

Service cost: $1500

NEVER use this company. My Mother in law is in AZ and was packed up today for a quote of 1600 dollars. 600 dollars has already been paid as a deposit. The movers headed by a man named Jonathan loaded up the stuff and then told my mother that it was an extra 1100 dollars. She did not agree and called me in Houston because the man Jonathan was intimidating her. I tried to speak to Jonathan and he told me that he was adding the 1100 due to volume. The agreed price was by weight not volume. I have the paperwork. When he refused to move the items I called USA movers office and spoke to a manager named Ben He informed me that he would call me back after he spoke to their dispatch. This was 2.5 hours ago. So some time passes and my mother calls me scared and crying because the movers were trying to force her to pay the money. I called Scottsdale PD and they responded. When the officers arrived and were going to run the credentials of the movers he unloaded the stuff and left it in the parking lot of my mothers apartment complex. The police were unable to do anything due to it being a civil matter. I tried contacting the parent company of the movers called A to B Trans Inc. I received no answer. And to top it off my last call to the movers the secretary told me that she just transferred my mothers call to the manager and that is why I can't speak to him. I just called my mother and she has not spoken to the manager Ben at all. Now My mother has all her stuff not moved and is out 600 dollars for the time being. I am contacting BBB and possibly an attorney for a resolution. Please steer clear of these guys.

Service cost: $1600

Salesman was very consistent in calling me and returning my phone calls until he got my deposit, then he disappeared. The "customer service" people who have followed up with me since have been unconcerned with my problems. The movers (who were nice) showed up 6 hours late, worked until 3 in the morning and left with approx. 5 hours of work left to do (according to them.) It is now 3 days later. We are closing on our house tomorrow and it is still full of 1/4 of our belongings and we are in temporary housing 4 hours away. This could really mess up the sale of our house. I do not trust this company.

Service cost: $5500

First they get you in with a low ball quote, they arrive and changed my bill from $4500 to $6800.  I was told I had way more stuff than my original quote reflected.  I wanted to get my deposit back $1500.  "you could try," Carlos told me.  Carlos was the mover who showed up to put all of my stuff into the truck.  He was the one who changed my price, but he was the only person who was honest in this whole adventure.  I needed to move now, so just lets do it!  I asked when my stuff would get to Florida, no firm answer, but about a week, and we will let you know.  I could go on for ever but it took 18 days.  During those 18 days the only person that would return my call was Carlos.  Original agent (Dennis) transferred me to Sam, dispatch.  Sam told me he would check on it and to call him the next day.  Wasn't there and NEVER returned my calls.  They have caller ID, so they just stopped answering my calls, ignored my emails.  The driver called me and said he would be here tomorrow between 9-10, he was 3 hours late.  I had to have cash, or postal money order..  I requested to see my stuff before I paid him, "not allowed."  Missing items, broken items.  RUN don't Walk from this group.  They will change their name.  These people should be in jail.  Dennis told me to look at their DOT number, it only had 1 complaint, other companies had dozens. Look at yelp and other sites to get a more realistic report! I think they just sub contract out all there moves to anyone.  .

Service cost: $6800

We started to talk with this company after they gave us a call from a form we filled out on the internet (by the way, not a great way to find a moving company!).  After several days of research we knew right questions to ask of a moving company.  When USA Moving Group called us, we specifically asked if they were moving "brokers"--folks who subcontract the move out to other companies.  The rep danced around the question, kept telling us yes they had carriers, yes we could check protectyourmove.gov, etc. etc. Never got a straight answer from this guy.  So evasive.  I think we dodged a bullet, especially after reading these reviews.  We will be going with an established moving carrier and no broker.

Service cost: $1000

I had USA Moving Group quote a price for me to move from Ohio to Colorado. I provided an inventory and what I was looking for. I was searching for a company that would pack, transport and deliver my items. 
 
They quoted me a price that was the best that I had received. I paid the deposit and were scheduled a two day window of either 2/17 or 2/18.
 
 I double and triple checked with them that this price included the movers boxing, disassembling, loading/unloading & transporting my stuff from Ohio to Colorado. They assured me that was the included and that I wouldn't have to do anything. 
 
They called me at 6:52 pm on 2/17 stating they would be there on 2/18 between Noon-4 pm. At 11:38 AM on 2/18, they stated that they were running late and would be there between 3-7 PM that day. 
 
At 5 pm I called them and they stated that they would be there closer to 7pm. I asked them if it was going to take long to pack my stuff up (since I had been told that was all included). They stated that it wasn't listed on their report and that I needed to pack everything and that they were just coming to load and unload in Colorado. I explained that I was estimated the cost to include all that. They transferred me to the estimator who did not take my call, an Allan. I left a voice mail that was never returned. I ran and got boxes and tape and began to pack my things. I did not have enough boxes and was forced to have them do it for an additional cost that the company would not quote me. 
 
At 7:30 pm that evening they stated that they are still running late and would be there between 9-10 pm. At 9 pm they called and said they'd be there right at 10 pm. At approximately 10:37 pm the movers showed up. When they came into my apartment and went through the inventory. The inventory they were provided was not including almost half of the items I had told the estimator. Needing to get moved to Denver ASAP start my job, I had them estimate the additional stuff which came to approximately $330 additional. 
 
I put my arrival date as 2/20 in Denver at my apartment and left Youngstown to make it there on time. That was the last time I've heard from them. 
 
On 2/23-3/1 , I attempted to call and leave voice mails to find out where my items were. I have not received any type of email, phone call, mailing or any type of update regarding the location of my items. I do not have any clothes except for what I brought with me. My important paperwork were in a filing cabinet that is someone in North America I hope. My furniture, and everything I own for the most part are somewhere and no one is responding.
Still have not received my items. .

Service cost: $1890

These people have had my items for two weeks now me and my two children have been sleeping on the floor for days.. my sales representative was Derrick c.. the dispatcher was rude and there corporate office I talk to sam he was rude as [EDIT] over charged me after paying 1597 they want me to pay 1100 more!! Stay far far away.. I want to shut this company down! And we all should get together so we can shut this place down nothing but scams!! I'm going and want to sue there ass this is so much [EDIT].

Service cost: $1597

I made arrangements with a Derrick C on Friday, March 13th, to have my items moved from MI to NM.  I was told that the truck driver would call me Sunday, March 15th, to left me know the time they would be arriving to pickup my items.  I never received a call Sunday, so I called Derrick who informed me that he would have dispatch call me with the time of pickup.  When dispatch called, they told me that a truck driver would arrive Saturday, March 21.  I told them that I would be in NM by that time and arrangements were made for my items to be picked up by Monday.  I was told that the best they could do for me is have a drive pickup my items Tuesday, March 17.  I was told that I would receive a call later that day with the pickup time for Tuesday.  Close to the end of the business day, I had called both dispatch and Derrick because I had not received a call from the truck driver letting me know of the time of pickup to Tuesday and was told that I would be contacted first thing Tuesday morning with the time.  Tuesday morning, both dispatch and Derrick failed to call me so I called them.  I was told by dispatch that a drive would call me within 3 hours to give me a pickup time.  I was also told by Derrick that he would follow up with me and let me know when the driver would be arriving.  Five hours later, after no response from dispatch, Derrick or the truck driver, I called Derrick and dispatch repeatedly for the next one hour, every 15 minutes.  I also email Derrick.  After an hour and a half of no response from anyone, I called the Corporate office and spoke with a Customer Service Supervisor (Sam #1016) who reported that the soonest he could get a truck out would be Wednesday, March 18th.  I told Sam that I would no longer be in MI on Wednesday and that I need my items picked up Tuesday.  After Sam repeatedly told me that he could not get a truck out to me on Tuesday, I reported that I wanted my refund back.  I was then told that I could not get my refund because I am canceling my service.   I told Sam that I did not cancel my service.  I expected them to pickup my items Monday, which they failed to do.  Then I was told that my items would be picked up Tuesday, which they failed to do again.  I told them that I made prior arrangements to view and secure apartments and that I had planned on driving to NM myself, which was more than a 25 hour drive that I planned on doing in two days.  But Sam insisted that he would not give me my refund and that I should file a complaint. Now I have a load of items that I don’t know what to do with and have to start driving to NM to try and secure an apartment before work begins on Monday, March 23rd.  I really wish I had checked the reviews prior to giving them my deposit.  This company should be shut down for all of their fraudulent activities.

Service cost: $1341